Here to help

Support

A few things to check, and a way to get in touch.

Reminders and notifications

On Android, check that notifications are allowed for Local Memory in system settings. Check the reminder’s due date and delivery information in the app. Android may delay background work; a scheduled time is not a guarantee of exact delivery.

Camera, Gallery and PDF import

Try a clear, well-lit photo with the full document visible. Use Gallery for an existing image or the file picker for a readable PDF. If a file is stored with a cloud provider, make it available locally first. Review recognized details and correct anything missing or inaccurate before saving.

Search and Ask

Search uses saved information. Try a saved Thing name or Memory title. Ask supports payment due dates, purchase merchants and insurance policy numbers. If a field is missing or several records match, check the saved source or make the question more specific. Ask is not a general chatbot.

Storage, sync and recovery

Local Memory is designed to keep your important memories and source documents on your device. V1 does not include automatic cloud sync or app-managed backup. Uninstalling the app, clearing its storage, or losing the device can permanently remove them. Do not clear app storage or reinstall as a troubleshooting step unless you accept losing the saved data; we cannot recover lost local records. For irreplaceable originals, keeping another copy provides an extra safeguard.

Read the privacy policy for storage, deletion and current Android details.

Other platforms

Android launches first. iOS is planned, but is not currently available.